DELIVERY OF TRAVEL DOCUMENTS

DELIVERY CHARGES
in UK	1st class post	free
	Special delivery next day	£ 6.00
	Special delivery Saturday	£ 8.00
	Courier delivery	£ 25.00
Europe	normal delivery (please allow 1 week)	£ 2.00
	courier delivery (departure in less than 1 week)	£ 25.00
Rest of World	normal delivery (please allow 2 weeks)	£ 5.00
	courier delivery (departure in less than 2 weeks)	£ 40.00
Charges are applied per booking, not per pass and are shown in your online transaction at stage 3 (delivery).

Processing: All orders made through the website Mon-Fri and received by 12:00 midday will be dispatched that day.
Orders received after this time, and those received on Saturday and Sunday will be dispatched on the next working day.
1st class post (UK)/Normal Delivery : we cannot guarantee the delivery of items dispatched by the normal postal service. You are strongly recommended to choose the Special Delivery option when placing your order.
Special Delivery (UK) Next Day: guarantees delivery the next working day to addresses in the UK except northern Scotland, the Isle of Man, Isle of Wight and the Channel Islands.
Example 1: Order received by 12:00 midday on Monday, dispatched that day by Special Delivery Next Day service, arrives the next working day (Tuesday).
Example 2: Order received after 12:00 on Monday, dispatched the following day (Tue) by Special Delivery Next Day service, arrives the next day (Wed).
Special Delivery (UK) Guaranteed Saturday Delivery is available for orders made on Friday up to 12:00 midday. If this option is not chosen, Special Delivery Next Day will deliver on next working day ie. Monday.
All items delivered by Special Delivery must be signed for.
Courier Delivery: For delivery to countries in the "Rest of World" category, we strongly advise you to choose the Courier Delivery option. This means that your delivery can be tracked.
If you have other delivery requirements, please place your Rail Pass order with our staff (Tel. 020 7808 3160 Mon-Fri 09:00-17:30) who will be pleased to advise. You can also contact us by email on accessjapan@jtb-europe.com.

Lost in transit: Rail Pass Exchange Orders lost in transit cannot be re-issued. Another Exchange Order must be purchased. For this reason, we always recommend the Special Delivery option (Courier Delivery for Rest of World).

CANCELLATION CHARGES for Japan Rail Pass

If returned to us before the starting date, a Rail Pass Exchange Order can be refunded less a cancellation charge of 10% of the face value.

CONDITIONS OF USE of the Japan Rail Pass

1. A Rail Pass or an Exchange Order is not transferable.
2. You should carry your passport during travel, and be prepared to show it on request.
3. An Exchange Order is refundable within one year of the date of issue from the issuing office. ( Validity of an Exchange order is three months from the day of issue)
4. Cancellation charge will be 10% of the value of the Exchange order.
5. Once a Rail Pass is issued, it is refundable if presented at the designated JR Travel Centres listed on the back of the cover before the starting date at 10% of refund charge in Japanese Yen. A Rail Pass is not refundable on or after the starting date.
6. No refund on a Rail Pass can be made in the event of train non-operation, delay or the like.
7. Neither an Exchange Order nor a Rail Pass can be reissued if lost or stolen.
8. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws.
9. If you have an Ordinary class Rail Pass and wish to use a Green car seat, you must pay the Green Car charge and the associated Limited Express or Ordinary Express charge.
10. If you have a Green or Ordinary class Rail Pass and wish to use an Ordinary or Green private compartment on a Shinkansen (Bullet trains) or Limited Express, a supplement will be charged.
11. Private compartments (Green or Ordinary) are designed to accommodate two or four passengers: in case of under-occupancy, in addition to the supplement mentioned above, you must pay child fare for the number of persons missing.
12. If you have a Green-type Rail Pass and wish to use a berth on a Limited Express or Ordinary Express sleeping car, you must pay the Limited Express or Ordinary Express charge in addition to the berth charge.
13. If you have a Green-type Rail Pass and choose to use an Ordinary seat, you cannot receive a refund of the price difference between a Green car seat and an Ordinary car seat.
14. Regional Passes may be bought and used by non-Japanese nationals only. They may not be used by Japanese nationals, even if they are resident abroad.