Conditions of use
1. A Rail Pass or an Exchange Order is not transferable.
2. You should carry your passport during travel, and be prepared to show it on request.
3. An Exchange Order is refundable within one year of the date of issue from the issuing office. ( Validity of an Exchange order is three months from the day of issue)
4. Cancellation charge will be 10% of the value of the Exchange order.
5. Once a Rail Pass is issued, it is refundable if presented at the designated JR Travel Centres listed on the back of the cover before the starting date at 10% of refund charge in Japanese Yen. A Rail Pass is not refundable on or after the starting date.
6. No refund on a Rail Pass can be made in the event of train non-operation, delay or the like.
7. Neither an Exchange Order nor a Rail Pass can be reissued if lost or stolen.
8. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws.
9. If you have an Ordinary class Rail Pass and wish to use a Green car seat, you must pay the Green Car charge and the associated Limited Express or Ordinary Express charge.
10. If you have a Green or Ordinary class Rail Pass and wish to use an Ordinary or Green private compartment on a Shinkansen (Bullet trains) or Limited Express, a supplement will be charged.
11. Private compartments (Green or Ordinary) are designed to accommodate two or four passengers: in case of under-occupancy, in addition to the supplement mentioned above, you must pay child fare for the number of persons missing.
12. If you have a Green-type Rail Pass and wish to use a berth on a Limited Express or Ordinary Express sleeping car, you must pay the Limited Express or Ordinary Express charge in addition to the berth charge.
13. If you have a Green-type Rail Pass and choose to use an Ordinary seat, you cannot receive a refund of the price difference between a Green car seat and an Ordinary car seat.
14. Regional Passes may be bought and used by non-Japanese nationals only. They may not be used by Japanese nationals, even if they are resident abroad.